Yogyakarta
+62 852 9095 1223
cs@empowerment.co.id

KEPUASAN KONSUMEN

Empowerment lembaga penyedia pelatihan dan pendidikan SDM, Pusat informasi pelatihan dan diklat, informasi pelatihan dan jadwal training, peatihan sdm, jadwal pelatihan terbaru 2021, jadwal pelatihan dan diklat terbaru 2021

KEPUASAN KONSUMEN

pelatihan KEPUASAN KONSUMEN

TRAINING KEPUASAN KONSUMEN

Kepuasan Pelanggan merupakan kunci utama untuk meningkatkan dan mempertahankan keuntungan jangka panjang bagi sebuah perusahaan. Faktor kunci inilah yang mampu melahirkan loyalitas pelanggan, menumbuhkan citra positif perusahaan dan mampu membentuk daya saing yang paling efektif.

Informasi aktual mengenai ekspektasi atau harapan pelanggan dan persepsi pelanggan terhadap produk atau jasa yang kita tawarkan sangat dibutuhkan sebagai dasar tindakan perbaikan atau perubahan untuk mengeliminasi ketidaksesuaian yang telah menimbulkan ketidakpuasan pelanggan. Untuk itu pemahaman yang mendalam tentang survey kepuasan pelanggan berikut analisis statistiknya tentunya harus dimiliki oleh setiap manajer atau para pengambil keputusan agar perusahaan memiliki informasi dalam pengambilan langkah-langkah strategi yang akan
diterapkan bagi pelanggan supaya mereka memiliki kepuasan terhadap produk dan jasa yang ditawarkan oleh perusahaan.

MATERI PELATIHAN SURVEY KEPUASAN KONSUMEN

  1. Memahami tujuan pelaksanaan survey pelanggan
  2. Mengenal berbagai metode survey
  3. Memahami prinsip dasar pelaksanaan survey
  4. Memahami faktor penentu kepuasan pelanggan
  5. Memahami berbagai bentuk survey
  6. Menentukan ukuran dan perhitungan
  7. Analisis Deskriptif dan Uji Statistika

PESERTA PELATIHAN SURVEY KEPUASAN PELANGGAN

Pelatihan ini sangat tepat diikuti oleh para Pimpinan perusahaan atau pihak pengambil kebijakan; Manajer Sales and Marketing; Staff Sales and Marketing

Jadwal/Agenda Pelatihan
- 8-10 Januari 2022
- 15-17 Februari 2022
- 22-24 Maret 2022
- 19-21 April 2022
- 10-12 Mei 2022
- 21-23 Juni 2022
- 19-21 Juli 2022
- 9-11 Agustus 2022
- 20-22 September 2022
- 18-20 Oktober 2022
- 8-10 November 2022
- 6-8 Desember 2022
- 27-29 Desember 2022

FasilitasMetode Pelatihan
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
- FREE TransporsiPeserta ke tempat pelatihan .
- Module atau Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2x Coffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
- Presentasi
- Diskusi
- Case Study
- Simulation
- Evaluation (Pre and Post Test)
- Kunjungan/Praktek (Menyesuaikan/tentative)

Catatan:
Hotel untuk pelatihan ada beberapa pilihan seperti Hotel Ibis, Hotel Aston, Hotel Amaris, Hotel Cavinton, Hotel Hyatt, Hotel Grand Aston, Novotel, Hotel Harris, Hotel 101, Hotel Grand Mercure,Ritz Carlton, Hotel Ibis Style dan masih banyak pilihan menarik lainnya.

Apabila perusahaan membutuhkan paket in house training anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan. Dapatkan harga spesial untuk pengiriman minimal 3 peserta dari perusahaan yang sama dan dapatkan private class untuk kebutuhan pelatihan yang exclusive.

Informasi lebih lanjut bisa menghubungi kami di 085290951223 atau email  infodiklat.indonesia@gmail.com

 

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